Privacy Policy

Vélunne – Privacy Policy

Last Updated: July 13, 2026

1. Introduction

Vélunne respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit velunne.fr or place an order through our website.

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment-related information processed securely by our payment providers

  • Order history

  • IP address

  • Browser information

  • Technical data necessary for the operation and security of the website

3. How We Use Your Information

Your personal information may be used to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Improve our website and services.

  • Prevent fraud and enhance security.

  • Comply with legal and regulatory obligations.

  • Communicate with you regarding your purchases and customer service requests.

4. Cookies

Our website uses essential cookies required for:

  • Website functionality.

  • Secure checkout.

  • Fraud prevention.

  • Security purposes.

Additional analytics or marketing cookies may only be used if enabled and where required by applicable law.

5. Data Sharing

Your personal information may be shared only with trusted service providers necessary to operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Other service providers required to process orders and maintain the website

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy.

  • Comply with applicable legal, tax, accounting, or regulatory obligations.

7. Your Rights

Depending on the laws applicable in your jurisdiction, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information.

  • Request restriction of processing.

Requests may be submitted by contacting:

Email: support@velunne.fr

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing data over the Internet can be guaranteed to be completely secure.

9. International Customers

Vélunne operates from France while selling products to customers in the United States.

As a result, your personal information may be processed in different countries where our trusted service providers operate.

10. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Email: support@velunne.fr