Terms of Service

Last updated: July 2026

Welcome to Vélunne. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Company Information

This website is operated by Vélunne.

For any questions regarding these Terms, please contact us at:

Email: support@velunne.fr

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.

3. Products

We make every effort to accurately display our products, descriptions, and images. However, actual colors, packaging, or appearance may vary depending on your device or future product updates.

We reserve the right to modify or discontinue any product without prior notice.

4. Pricing

All prices displayed on the website are shown in the currency selected by the customer at checkout.

Prices may be changed at any time without prior notice.

Obvious pricing errors may be corrected before an order is accepted.

5. Orders

By placing an order, you agree that all information provided is accurate and complete.

We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

Suspected fraud;
Payment authorization issues;
Product availability;
Pricing errors;
Violation of these Terms.

If an order is canceled after payment has been received, a full refund will be issued.

6. Payment

Payments are securely processed through Shopify’s authorized payment providers.

Vélunne does not store customers’ payment card information.

Orders will only be processed after full payment has been successfully received.

7. Shipping

Shipping times, destinations, and delivery conditions are described in our Shipping Policy.

Delivery dates are estimates and cannot be guaranteed.

Vélunne is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

8. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Customers should review that policy before placing an order.

9. Intellectual Property

All content available on this website, including but not limited to:

Logos;
Brand name;
Images;
Graphics;
Product descriptions;
Text;
Icons;
Website design;

is the exclusive property of Vélunne or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Acceptable Use

You agree not to:

Use the website for unlawful purposes;
Attempt to gain unauthorized access to our systems;
Interfere with website security;
Upload malicious software;
Copy or exploit website content without authorization.

Violation of these Terms may result in immediate termination of access.

11. Limitation of Liability

To the fullest extent permitted by law, Vélunne shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of the website;
Purchase or use of products;
Shipping delays;
Website interruptions;
Technical failures.

Our maximum liability shall never exceed the amount paid by the customer for the relevant order.

12. Disclaimer

The information provided on this website is for general informational purposes only.

Nothing on this website should be interpreted as medical, legal, or professional advice.

Customers should always use products according to the instructions provided.

13. Accuracy of Information

While we strive to keep all information accurate and up to date, we do not guarantee that all content is complete, current, or error-free.

We reserve the right to correct any errors or omissions at any time.

14. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

Customers access such websites at their own risk.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal information.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France, without regard to conflict of law principles.

18. Dispute Resolution

In the event of any dispute, both parties agree to first attempt to resolve the matter amicably.

If no agreement can be reached, disputes shall be submitted to the competent courts of France, unless mandatory consumer protection laws provide otherwise.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Vélunne

Website: https://velunne.fr

Email: support@velunne.fr